Job Details

Medical Office Clerk

Branch Medical Clinic, Yuma AZ

AAI is actively looking for Medical Office Clerk at Branch Medical Clinic, Yuma AZ. The primary purpose of this position is to provide clerical/administrative support in wards, clinics, or other clinical departments of a medicaltreatment facility.

Responsibilities:

• Shall perform a full range of duties consistent with their labor category, education, training, experience, clinical privileges (as applicable), and assigned position.
• Maintain a level of productivity comparable with that of other individuals performing similar services.
• Participate in peer review and performance improvement activities.
• Practice aseptic techniques as necessary. Comply with infection control guidelines to include the proper handling, storage, and disposal of infectious wastes, and the use of universal precautions to prevent the spread of infection.
• Function with an awareness and application of safety procedures.
• Perform efficiently in emergency patient situations following established protocols, remaining calm, informing appropriate persons, and documenting events. Anticipate potential problems/emergencies and make appropriate interventions. Notify supervisor, director, or other designated person regarding problems that the HCW is unable to manage.
• Apply an awareness of legal issues in all aspects of patient care and strive to manage situations in a reduced-risk manner.
• Participate in the implementation of the Family Advocacy Program as directed. Participation shall include, but not be limited to, appropriate medical examination, documentation, and reporting.
• Exercise awareness and sensitivity to patient/significant others' rights, as identified within the MTF.
• Maintain an awareness of responsibility and accountability for own professional practice.
• Participate in continuing education to meet own professional growth.
• Attend and/or comply with all annual training classes required by the Command, to include but not limited to online annual training provided by the MTF: disaster training, infection control, Sexual Harassment, Bloodborne Pathogens, Fire and Safety, Chemical, Biological, Radiological, Nuclear and Explosives (CBRNE), and all other required training.
• Actively participate in the command's Performance Improvement Program. Participate in meetings to review and evaluate the care provided to patients, identify opportunities to improve the care delivered, and recommend corrective action when problems exist.
• Participate in the provision of in-service training to clinic staff members. Provide training and/or direction as applicable to supporting government employees (e.g., hospital corpsmen, students,

Performance Outcomes:

• Utilize computerized systems such as the MHS GENESIS, and associated systems on NHCP Network.
• Prepare and enter patient appointment schedules into MHS GENESIS, per MTF guidelines.
• Performs approximately 100 to 1,000 verifications and updates of patient demographics and insurance information per month. Generates appropriate clinical and administrative forms adhering to the MTF SOP and MHS GENESIS Super-user guide.
• Performs on average 40-100 appointments per day, not including outbound calls.
• Print approximately up to 3-5 technical and administrative reports daily (e.g. End of Day Reporting) from MHS GENESIS and provide daily correspondence to providers and other healthcare team members, for the provision of clinical services and completion of patient records. Screen, record, and redirect approximately 50 to 100 telephone calls per clinic per month using appropriate telephone etiquette.
• Print/download approximately 50-100 scans to provide to patients on appropriate hardware.
• Screen, record, and route approximately 50-100 secure messages per month per MTF Standard Operating Procedures (SOP).
• Check-in 40 to 100 patients into the clinic for their appointment utilizing the MHS GENESIS system per month
• Verify and update patient information and data using MHS GENESIS approximately 500 to 2000 times per month.

Requirements:

• Education. High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.
• Experience. At least 6 months of experience in an office setting.
• Must be a US Citizen.

Unique Military Health Care Systems/Procedures:

• The employee shall use the Disability Counseling Guide for Physical Evaluation Board (PEB) Liaison Officers (PEBLO) as guidance for administrative support.
• The Government will provide basic military health care principles and practices, PEBLO, MEB, TDRL and DES training.
• The Government will provide training for various information systems (i.e., Veteran's Tracking Application (VTA), Disability Evaluation System-Information Technology Initiative (DES-ITI), Computerized Informatics Branch (CIB) and Defense Travel System (DTS)). Preliminary training and access will be provided by the Government during the in-processing activities. After completion of the training, the individual will be required to independently use the Government computer system. Competency is at the sole discretion of the Government.

AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management, and other professional services such as system design and continuous improvement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business (SDVOSB), SBA-certified Economically Disadvantaged Woman Owned Small Business (EDWOSB), and a Woman Owned Small Business (WOSB) with offices in Hampton Roads Virginia, Montgomery, AL, Washington DC and Atlanta.

Fully qualified candidates are welcome to apply directly on our website.

AAI does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of COVID-19 vaccination or request and receive approval for a medical or religious exemption.