MCR Hotels - 1955 East 16th Street - Responsibilities: Greet guests happily upon arrival and throughout their stay with a smile.; Use the guests' names whenever possible, ensuring they feel properly welcomed.; All Team Members work together to contribute to great guest satisfaction scores.; Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.; Cleaning and maintaining the guest hallways, stairwells, service areas and ice rooms.