Job Details

Description

Position Description:

We are seeking a reliable and organized Service Dispatcher / Receptionist to support daily operations at federal facilities in Yuma and San Luis, Arizona. This role is the central communication point for work orders, technician dispatching, vendor coordination, and front-desk customer service. The ideal candidate is professional, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.

Duties and Responsibilities:

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned.

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Dispatching & Work Order Management

• Receive service requests via phone, email, or walk-in and create work orders in the CMMS/NCMMS.

• Dispatch HVAC, electrical, plumbing, grounds, and maintenance technicians based on priority and skill.

• Track work order progress and update statuses in real time.

• Monitor recurring PM schedules and coordinate technician assignments.

• Follow up with technicians to ensure timely completion and accurate documentation.

Front Desk & Reception Duties

• Answer incoming calls in a professional and friendly manner.

• Greet visitors and coordinate check-ins in compliance with federal building rules.

• Provide general information to building occupants and government personnel.

• Maintain the reception area in a clean, orderly, and professional condition.

Administrative Support

• Maintain logs, spreadsheets, and daily activity reports.

• Support procurement activities by sending vendor requests and tracking responses.

• Assist the Facility Manager with scheduling, correspondence, and record-keeping.

• Prepare incident logs and maintain documentation for quality control.

Communication & Coordination

• Serve as the communication hub between government personnel, field technicians, and management.

• Coordinate with subcontractors and track their arrival, work progress, and completion.

• Escalate urgent or high-priority issues to the Facility Manager promptly.

Required Qualifications and Experience:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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• 1-3 years experience in office administration, dispatching, customer service, or similar role.

• Strong communication skills (phone, email, and in-person).

• Ability to multitask and work in a fast-paced environment.

• Proficiency with Microsoft Office (Outlook, Excel, Word).

• Strong organizational skills and attention to detail.

• Ability to pass a federal background check (HSPD-12).

Preferred Qualifications

• Experience in facility services, construction, maintenance, or dispatching trades.

• Familiarity with CMMS/NCMMS or other work order systems.

• Experience working in federal or high-security buildings.

• Bilingual (English/Spanish) is a plus.

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Physical Demands and Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.

• Office-based role inside a secure federal building.

• Frequent interaction with field staff, subcontractors, and government officials.

• Occasional need to handle urgent calls or after-hours notifications.

EEO Statement:

It is the company's policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude, and experience, to provide Equal Employment Opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work-related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, or other protected status. When applicable, the company's policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force, and benefits. It is the company's business philosophy and practice to provide reasonable accommodation, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.